Total (VAT excl.) €0.00
VAT €0.00
Shipping
Total (tax incl.) €0.00

4.- RETURNS

We accept returns of all items for no reason as long as they are sealed, unopened and untouched within 15 calendar days of receiving the order.

There are certain products that, for certain reasons, such as hygiene, cannot be returned, such as in-ear headphones (in-ear, In-Ear Monitor).

We do not rotate products or exchange for different ones, the return must be justified.

Return Types:

4.1.- Due to Breakage/Damage of the product during shipment:

In case of receiving a product damaged during transport, the client has a period of 48 hours to claim from the receipt of the order and provide the requested documentation:

        Detailed description of what happened, indicating everything that helps to clarify the facts and demonstrate the failure of the courier service to cause the breakage/damage of the product.

        Photographs in which the flaws of the material are clearly identified.

        Photographs of the packaging where its "damages / bumps / breaks" can be clearly seen. This field is very important since if the fault of the carrier is not clearly demonstrated, the claim may not be considered.

        Photographs of the carrier's label in which you can also see the entire product on which the claim is made.

It is recommended that if you notice any damage to the packaging of your order, you put a note on the delivery note of the delivery person to record the incident (in this way, the procedures in the management of any subsequent claim are facilitated).

4.2.- Due to Failure/Error in sending the order:

When the NO receipt of a product has been detected in the shipment, the product differs from what was requested or does not comply with the characteristics demanded and that appear on www.www.apokin.es. The customer has a period of 24 hours from the receipt of the same to notify the failure / shipping error and provide the documentation that we indicate below:

        Detailed description of what happened, indicating everything that helps to clarify the facts and demonstrate the incident of the request.

        Photographs that help identify the incident. Examples: take photographs/screenshots to demonstrate errors in the description of the WEB/product, for the Non-receipt of a product, take photographs in which the order is identified with all the products received positioned as they have been received, with their stuffed if any and inside its corresponding box. This field is very important since if the incident is not clearly demonstrated, the claim may not be considered.

4.3.- Due to withdrawal of the product:

The return of our products is accepted, provided that 14 days have not elapsed from receipt of the product and as long as the product is in good condition, (the merchandise must be sent in its original packaging and with all its accessories It must be presented in perfect condition, without being unsealed, dirty, stained, with odors, mistreated or with damage caused, otherwise the return will be rejected).

If the product was purchased with the free shipping promotion, the customer will be deducted the proportional amount corresponding to the part of the returned order, provided that in such a way the order would not have met the conditions to be free.

4.4.- By product default:

If the product received has any type of defect or deficiency, we will proceed to change it following the following process:

The customer must contact APOKIN , specify the collection of the product and contact our After-sales department

The collection will be managed, the product will be received in our warehouses and its condition will be checked to determine that it is really in poor condition due to product defect.

On the other hand, if the product is in perfect condition, the customer will bear the return costs and the reshipment of the material. Whenever possible and in order not to incur unnecessary costs for the customer, the merchandise may be sent in a next customer order.

Procedure to process a return:

To process a return, you only have to contact the Customer Service Post-sale department through the email address: All the graphic documents of contribution can be attached to [email protected] or whatsapp 689322676

This operation is processed daily if you have not received a response within a period of more than 48 hours, contact our after-sales department directly by calling 916214775.

To request the collection of merchandise once the above cases are met, it must be greater than €50 "taxes not included" or exceed 15 items in BAD CONDITION, otherwise the shipping costs will not be covered, if the customer If you wish, you can pay in a particular way the shipping costs of said merchandise to our facilities.

*NOTE: The Apokin plotter does not have the option to be returned or exchanged due to disagreement with the product, this product is personal and non-transferable since each serial number is linked to the email account.

5.- GUARANTEE

Products purchased through www.www.apokin.es enjoy a 2-year warranty period from the time of delivery, which covers possible manufacturing defects in the product.

The Apokin plotter has a 1 year warranty since this product is considered a professional product.

Wear and tear items are covered by a 6-month limited warranty, such as batteries, headsets, or cables.

In the event that the product shows a defect during the first six months, it is presumed that this defect already came from the factory, unless the contrary is proven.

If the lack of conformity manifests itself after those first six months, it is up to the customer to prove, through a technical or expert report, that the defect was of origin and already existed at the time of delivery of the product, and that it has not been caused by misuse.

You may choose between demanding the repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate.

In the event that the product cannot be repaired or replaced by another with identical characteristics, the customer will have the option of requesting a price reduction or reimbursement.