GENERAL CONDITIONS OF SALE
We are Manufacturers and Specialists in the sale of mobile accessories to wholesalers. If you are a company and you are looking for a distributor of Mobile Phone accessories with quality products at the best price, APOKIN is your trusted provider.
APOKIN is a technological brand that manufactures and distributes accessories for mobile phones and electronic devices, with a central office in Madrid, Spain, a wide international presence, and a delegation in Shenzhen, China.
1.- PRICES
The prices of the products are indicated in €, VAT is NOT included and neither are shipping costs.
2.- PAYMENT METHODS
Payment for orders at www.www.apokin.es can be made by any of the following means:
2.1.- Debit or Credit Card (VISA/Mastercard)
We accept payments with VISA, Verified by VISA, MasterCard and MasterCard SecureCode.
When ordering, the customer will provide their card details during the purchase process. We do not store information regarding debit / credit cards. Collection management is carried out through BANKIA's Virtual payment gateway.
2.2.- Cash on delivery:
The customer will make the full payment in cash at the time of delivery of the merchandise. The purchase Cash on delivery currently we do not charge commission only having a maximum limit of € 2500 for payment on delivery.
2.3.- Bank transfer/Account deposit:
Banking Entity: Bankia
Owner: Electronic Genial, SL
Account number: ES7420382483776000334257
3BIC/SWIFT: CAHMESMMXXX
IMPORTANT NOTICE: Only orders that have received payment in our bank account will go out, keep in mind that if you do not make an immediate bank transfer, the time may take 2-3 days and in no case will the contribution of proof of payment serve us.
2.4.- Payment in Store
We offer payment directly at our store Calle Leon Nº6 Fuenlabrada Madrid 28947, for store pick-up you must notify us in advance to have the order prepared with the pick-up time.
3.- SHIPPING METHODS
DEADLINE FOR ORDERS
Depending on the chosen carrier
Orders can be shipped the same day as long as they are completed before:
- CORREOS EXPRESS SHIPPING WITH 2PM DELIVERY SERVICE - Monday to Friday until18:00. AFTER THAT TIME WE DO NOT GUARANTEE DEPARTURE, DEPENDING ON THE VOLUME OF ORDERS
Outside these hours we cannot commit to providing this service due to the time of the carriers who pass through our facilities to pick up the merchandise.
Shipping is FREE on orders over €150 (VAT not included) Peninsula and Portugal €181.50 (VAT included) .
Shipping cost to peninsular Spain and Portugal pinsular: €4.95 for purchases from €0 to €150(VAT not included) €5.98 (VAT included)
*Balearic Islands:
We currently work with maritime fly:
Mallorca: €20.00 VAT Incl Daily shipment 24/48h Delivery time
Ibiza: €20.00 VAT Incl Daily boarding 24/48h Delivery time
Menorca: €20.00 VAT Incl Boarding THURSDAY, Arrival Monday - Tuesday
Formentera: €65.00 VAT Incl Daily boarding 72h
Note * In order to ship the fly orders on the day, they must be closed before 2:00 p.m.
If you have an account with your usual transport and wish to do it on your own, you can do so by choosing the store pick-up option, after which you must notify us of which transport will collect the merchandise, being authorized by you.
*Canary Islands
Tenerife / Las Palmas de Gran Canaria €29.00 Taxes not included or shipping, Shipment Thursday, 7 days delivery time.
Lanzarote €32.00 Taxes not included or shipping, Shipment Thursday, 8 days delivery time.
Fuerteventura €32.00 Taxes not included or shipping, Shipment Thursday, 8 days delivery time.
La Palma €42.00 Taxes not included or shipping, Shipment Thursday, 10 days delivery time.
La Gomera/El Hierro €53.00 Taxes not included or shipping, Shipment Thursday, 10 days delivery time.
Note * In order to ship the fly orders on the day, they must be closed before 2:00 p.m.
If you have an account with your usual transport and wish to do it on your own, you can do so by choosing the store pick-up option, after which you must notify us of which transport will collect the merchandise, being authorized by you.
*SHIPPING TO CEUTA AND MELILLA CONSULT
If you have an account with your usual transport and wish to do it on your own, you can do so by choosing the store pick-up option, after which you must notify us which transport will collect the merchandise, being authorized by you.
SHIPPING TO FRANCE AND ITALY:
We process door-to-door shipments with the company GLS, it makes urgent service shipments from our warehouse to the final address of the client.
FRANCE: 24-48H delivery for orders from 0 to €300 postage €15.00 / from €300 onwards €30.00 "The larger the order, the heavier and more expensive it is"
ITALY: 48-72H delivery, orders from 0 to €300 postage €18.00 / from €300 onwards €35.00 "The larger the order, the heavier and more expensive it is"
*GLS tracking websitehttps://www.gls-spain.es/es/
4.- RETURNS
There are certain products that, for certain reasons, such as hygiene, cannot be returned, such as in-ear headphones (in-ear, In-Ear Monitor), in the event of a manufacturing defect, they will be accepted. They will not be accepted due to trial or error, lack of power.
We do not rotate products or exchange for different ones, the return must be justified. In case of adding merchandise not accepted in the return order, it will be retained until the client himself makes the next order to take advantage of the shipment, in case of not waiting, the client must take care of the shipment of the merchandise not accepted.
NOTICE:* The hydrogel plotter category, as well as the consumable hydrogel sheets, are exempt from any return acceptance, not being able to attend the return or withdrawal policy as they are equipment with unique and non-transferable serials and refills.
Return Types:
4.1.- Due to Breakage/Damage of the product during shipment:
In case of receiving a product damaged during transport, the client has a period of 48 hours to claim from the receipt of the order and provide the requested documentation via whatsapp 0034 689322676.
• Detailed description of what happened, indicating everything that helps to clarify the facts and demonstrate the failure of the courier service to cause the breakage/damage of the product.
• Photographs in which the flaws of the material are clearly identified.
• Photographs of the packaging where its "damages / bumps / breaks" can be clearly seen. This field is very important since if the fault of the carrier is not clearly demonstrated, the claim may not be considered.
• Photographs of the carrier's label in which you can also see the entire product on which the claim is made.
It is recommended that if you notice any damage to the packaging of your order, you put a note on the delivery note of the delivery person to record the incident (in this way, the procedures in the management of any subsequent claim are facilitated).
4.2.- Due to Failure/Error in sending the order:
When the NO receipt of a product has been detected in the shipment, the product differs from what was requested or does not comply with the characteristics demanded and that appear on www.apokin.es. The customer has a period of 24 hours from the receipt of the same to notify the failure / shipping error and provide the documentation that we indicate below:
• Detailed description of what happened, indicating everything that helps to clarify the facts and demonstrate the incident of the request.
• Photographs that help identify the incident. Examples: take photographs/screenshots to demonstrate errors in the description of the WEB/product, for the Non-receipt of a product, take photographs in which the order is identified with all the products received positioned as they have been received, with their stuffed if any and inside its corresponding box. This field is very important since if the incident is not clearly demonstrated, the claim may not be considered.
4.3.- Due to withdrawal of the product:
The customer is responsible for all shipping costs and possible additional handling costs.
The return of our products is accepted, provided that 14 days have not elapsed from receipt of the product and as long as the product is in good condition, (the merchandise must be sent in its original packaging and with all its accessories It must be presented in perfect condition, without being unsealed, dirty, stained, with odors, mistreated or with damage caused, otherwise the return will be rejected).
If the product was purchased with the free shipping promotion, the customer will be deducted the proportional amount corresponding to the part of the returned order, provided that in such a way the order would not have met the conditions to be free. In this case the client will manage and pay for the shipment.
4.4.- By product default:
If the product received has any type of defect or deficiency, we will proceed to change it following the following process:
The client must contact APOKIN, specify the collection of the product and contact our After-sales department
The collection will be managed, the product will be received in our warehouses and its condition will be checked to determine that it is really in poor condition due to product defect.
On the other hand, if the product is in perfect condition, the customer will bear the return costs and the reshipment of the material. Whenever possible and in order not to incur unnecessary costs for the customer, the merchandise may be sent in a next customer order.
Procedure to process a return:
To process a return, you only have to contact the Customer Service Post-sale department through the email address: All the graphic documents of contribution can be attached to whatsapp 689322676
This operation is processed daily. If you have not received a response within a period of more than 48 hours, contact our after-sales department directly by calling 916214775.
To request the collection of merchandise once the above cases are met, it must be greater than €50 "taxes not included" or exceed 15 items in BAD CONDITION, otherwise the shipping costs will not be covered, if the customer If you wish, you can pay in a particular way the shipping costs of said merchandise to our facilities.
*NOTE: The Apokin plotter does not have the option to be returned or exchanged due to disagreement with the product, this product is personal and non-transferable since each serial number is linked to the email account.
*NOTE: Returns will be made in the form of a coupon without expiration or product change.
5.- GUARANTEE
Products purchased through www.www.apokin.es enjoy a 2-year warranty period from the time of delivery, which covers possible manufacturing defects in the product.
The Apokin plotter has a 1 year warranty since this product is considered a professional product.
Wear and tear items are covered by a 6-month limited warranty, such as batteries, headsets, or cables.
In the event that the product shows a defect during the first six months, it is presumed that this defect already came from the factory, unless the contrary is proven.
If the lack of conformity manifests itself after those first six months, it is up to the customer to prove, through a technical or expert report, that the defect was of origin and already existed at the time of delivery of the product, and that it has not been caused by misuse.
You may choose between demanding the repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate.
In the event that the product cannot be repaired or replaced by another with identical characteristics, the customer will have the option of requesting a price reduction or reimbursement.
6.- LEGAL NOTICE
Data of the person in charge
Responsible Identity: Electronic Genial, SL
NIF: B85136802
Registered office: c/León, 6, 28947, Madrid – Spain
Email: [email protected]
In this space, the user will be able to find all the information related to the legal terms and conditions that define the relations between the users and us as responsible for this website. As a user, it is important that you know these terms before continuing your navigation.
ELECTRONIC GENIAL, SL, as the person in charge of this website, assumes the commitment to process the information of our users and clients with full guarantees and to comply with the national and European requirements that regulate the collection and use of the personal data of our users.
This website, therefore, strictly complies with the General Data Protection Regulation (EU) 2016/679 on data protection (RGPD) and Law 34/2002, of July 11, on services of the information society and electronic commerce (LSSI-CE).
General conditions of use
These General Conditions regulate the use (including mere access) of the website www.www.apokin.es, including the content and services made available on it. Any person who accesses the website agrees to submit to the General Conditions in force at any time on the website.
Personal data we collect and how we do it
If you want to know our data protection policy,click here
Cookies policy
If you want to know our cookie policy,click here
Commitments and obligations of users
The user is informed, and accepts, that access to this website does not imply, in any way, the beginning of a commercial relationship with ELECTRONIC GENIAL, SL In this way, the user agrees to use the website, its services and contents without contravening current legislation, good faith and public order. The use of the website for illegal or harmful purposes, or that, in any way, may cause damage or prevent the normal functioning of the website is prohibited. Regarding the contents of this website, the following is prohibited: its reproduction, distribution or modification, in whole or in part, unless authorized by its legitimate owners; any violation of the rights of the provider or of the legitimate owners; its use for commercial or advertising purposes.
When using the website, www.www.apokin.es, the user undertakes not to carry out any conduct that could damage the image, interests and rights of ELECTRONIC GENIAL, SL or third parties or that could damage, disable or overload the portal or prevent, in any way, the normal use of the website. However, the user must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, ELECTRONIC GENIAL, SL cannot guarantee the absence of viruses or other elements that may cause alterations in the systems. computer systems (software and hardware) of the User or in their electronic documents and files contained therein.
Security measures
The personal data communicated by the user to ELECTRONIC GENIAL, SL may be stored in automated databases or not, whose ownership corresponds exclusively to ELECTRONIC GENIAL, SL, assuming all technical, organizational and security measures that guarantee the confidentiality, integrity and quality of the information contained therein in accordance with the provisions of current regulations on data protection.
Communication between users and ELECTRONIC GENIAL, SL uses a secure channel, and the Transmitted data is encrypted thanks to https protocols, therefore, we guarantee the best security conditions so that the confidentiality of users is guaranteed.
Intellectual and industrial property rights
By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this web page, for commercial purposes, in any medium and by any technical means, without the authorization of ELECTRONIC GENIAL, SL The user undertakes to respect the Intellectual and Industrial Property rights owned by ELECTRONIC GENIAL, SL
The user knows and accepts that the entire website, containing but not limited to the text, software, content (including structure, selection, arrangement and presentation thereof), photographs, audiovisual material and graphics, is protected by trademarks, copyright and other legitimate rights, in accordance with international treaties to which Spain is a party and other property rights and laws of Spain.
In the event that a user or a third party considers that there has been a violation of their legitimate intellectual property rights due to the introduction of certain content on the web, they must notify ELECTRONIC GENIAL, SL of this circumstance, indicating:
Personal data of the interested party who owns the allegedly infringed rights, or indicate the representation with which he acts in the event that the claim is presented by a third party other than the interested party.
Indicate the contents protected by intellectual property rights and their location on the web, the accreditation of the intellectual property rights indicated and an express declaration in which the interested party is responsible for the veracity of the information provided in the notification.
Exclusion of guarantees and responsibilities
ELECTRONIC GENIAL, SL does not grant any guarantee nor is it responsible, in any case, for damages of any nature that could be caused by: the lack of availability, maintenance and effective operation of the website, or its services and contents ; the existence of viruses, malicious or harmful programs in the contents; illicit, negligent, fraudulent use or use contrary to this Legal Notice; the lack of legality, quality, reliability, usefulness and availability of the services provided by third parties and made available to users on the website. The provider is not responsible under any circumstances for damages that may arise from the illegal or improper use of this website.
Applicable law and jurisdiction
In general, the relations between ELECTRONIC GENIAL, SL and the Users of its telematic services, present on this website, are subject to Spanish legislation and jurisdiction and to the courts of the user's domicile .
Contact
If any user has any questions about these Legal Conditions or any comments about the website www.www.apokin.es, please contact [email protected]
7.- PRIVACY POLICY
7.1.- Basic Information on Data Protection
Responsible: ELECTRONIC GENIAL, SL
Purpose: Manage and respond to requests through www.www.apokin.es
Legitimation: Consent of the interested party.
Recipients: No data will be transferred to third parties, except legal obligation.
Rights: You have the right to access, rectify and delete the data, as well as other rights, indicated in the additional information, which you can exercise by sending an email to [email protected]
Origin: The interested party himself.
7.2.- Who is responsible for processing your data?
Identity: ELECTRONIC GENIAL, SL. - NIF: B85136802
Postal address: c/León, 6, 28947, Fuenlabrada, Madrid – Spain
Telephone: 916214775
Email: [email protected]
7.3.- For what purpose do we treat your personal data?
In ELECTRONIC GENIAL, SL. We treat the information provided by interested persons in order to manage and attend to your requests according to each specific purpose; specifically, purchase of products, incident management, request for information and customer service.
7.4.- How long will we keep your data?
Personal data will be kept for the corresponding period to comply with legal obligations.
7.5.- What is the legitimacy for the processing of your data?
We indicate the legal basis for the treatment of your data:
Consent of the interested party: the user, when registering in one of our sections, gives express consent to the processing of their personal data.
7.6.- To which recipients will your data be communicated?
No data will be transferred to third parties, except legal obligation.
7.7.- What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation as to whether ELECTRONIC GENIAL, SL. we are treating personal data that concerns them, or not. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, the interested parties may oppose the processing of their data. In this case, ELECTRONIC GENIAL, SL will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. You can materially exercise your rights in the following way: You have the right to access, rectify and delete the data, as well as other rights, indicated in the additional information, which you can exercise by sending an email to [email protected] If you have granted your consent for any specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
In the event that you feel your rights have been violated with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Control Authority through from its website: www.agpd.es.
7.8.- How have we obtained your data?
The personal data that we process at ELECTRONIC GENIAL, SL comes from the interested party. The categories of data that are processed are: identification data, postal and electronic addresses, economic data. Special categories of personal data are not processed (these are data that reveal ethnic or racial origin, political opinions, religious or philosophical convictions, or trade union affiliation, genetic data, biometric data aimed at uniquely identifying a natural person , data relating to health or data relating to the sexual life or sexual orientation of a natural person).